If the order has entered the shipping process, neither of the two options will be available (you will still be able to assert your right of withdrawal once the order has been received). If not, both options are available. The buyer must send an email to ecommerce@faced.com specifying in the subject the reference order number received in the confirmation email. We will send a confirmation of cancellation via email to the address indicated in your account. You can also check whether your order has been canceled by visiting your Order History in the My Account section.

To change the shipping address, the buyer must promptly send an email to ecommerce@faced.com specifying in the subject the reference order number received in the confirmation email and the details (Name, Surname, Street, , Postcode, City, Province, Country, Telephone number) of the new delivery address.

If the order has already been processed and sent to the courier, there will most likely be delays in delivery as the courier will make a first delivery attempt and, only once the package returns to the courier's office due to a failed delivery attempt (it will therefore go into storage), it will be possible to notify the change of address.

If the package contains an incorrect or missing product, the buyer must send an email to ecommerce@faced.com to report the problem, specifying in the subject the reference order number received in the confirmation email. After that, we will arrange the collection and replacement of the wrong product or the sending of the missing product, via courier within 72 working hours.

You can easily find the store closest to you by consulting the Face D store locator at the following link https://www.faced.com/pages/dove-trovarci

In general, discount codes cannot be combined, unless specifically indicated in the marketing communication received.

There  e-Gift Card Face D is a digital card sent via email to those who purchase it, and can be forwarded to those who will use it. The email received takes you to a page where the Gift Card code to be used during checkout will be shown. The e-Gift Card offers absolute freedom of choice on the product to purchase and has no expiry date.

It can also be used for multiple orders, until the credit runs out and is only valid online on the website www.faced.com. There are 4 denominations worth: €30, €50, €75, €100.

Dry skin is a symptom of poor or inadequate hydration.
Face D offers a selection of products with a hydrating action based on the need, the area of ​​application and the maturity of the skin.
Moisturizing products for dry and young skin: Pure Plump HA4 Hyaluronic Acid concentrated active on face and neck 2 times a day, Anti-pollution firming cream for face and neck 2 times a day, Pure Plump HA4 Hyaluronic Acid Face Mask 1 time a week.
Moisturizing products for dry and mature skin: Pure Plump HA4 Hyaluronic Acid concentrated active on face and neck 2 times a day, Rich face and neck cream 2 times a day, Pure Plump HA4 Hyaluronic Acid Face Mask 1 time a week.
Products that meet different needs, also ideal for dry, young and mature skin: CC corrector cream on face and neck with hyaluronic acid hydrates without clogging the pores; Make-up remover Micellar Water on face and neck with 4 molecular weight hyaluronic acid, deeply hydrates leaving the skin perfectly cleansed.

Acne-prone skin is often linked to the hyperfunctionality of the sebaceous glands and the formation of bacteria that cause localized inflammatory reactions.
Face D offers a selection of products with an exfoliating and hydrating action.
Exfoliating products: Pure Peel AHA Solution on face 2 times a week, Exfoliating Facial Mask 1 time a week.
Moisturizing products: Pure Plump HA4 Hyaluronic Acid concentrated active on face and neck 2 times a day, Pure Plump HA4 Hyaluronic Acid Face Mask 1 time a week, Anti-pollution firming cream on face and neck 2 times a day.
Products that satisfy different needs, also ideal for acne-prone skin: non-comedogenic CC cream corrector on face and neck does not clog pores and minimizes imperfections, Micellar Make-up Remover Water on face and neck fights impurities thanks to the prebiotic that rebalances the skin microbiota.

Oily skin is often linked to the hyperfunctionality of the sebaceous glands.
Face D offers a selection of products with an exfoliating, hydrating and astringent action.
Exfoliating products: Pure Peel on face and neck 2 times a week, Exfoliating Facial Mask 1 time a week.
Astringent products: Pore-reducing patch 2 times a week.
Moisturizing products: Pure Plump HA4 Hyaluronic Acid concentrated active ingredient on face and neck up to 2 times a day, Pure Plump HA4 Hyaluronic Acid Face Mask 1 time a week, Anti-pollution Firming Cream for face and neck 2 times a day.
Products that satisfy different needs, also ideal for oily skin: CC cream corrector on face and neck, non-comedogenic, does not clog pores and evens out the complexion, Micellar Water Make-up Remover on face and neck fights impurities thanks to the prebiotic that rebalances the skin microbiota.

Sensitive skin is a symptom of a weakening of the protective skin barrier.
Face D offers a selection of products with a hydrating-soothing action.
Moisturizing-soothing products: concentrated active ingredient Pure Plump HA4 Hyaluronic Acid on face and neck 2 times a day, Pure Plump HA4 Hyaluronic Acid Face Mask on face and neck 1 time a week, Anti-pollution cream on face and neck 2 times a day.
Products that meet different needs, also ideal for sensitive skin: CC Cream Non-comedogenic concealer on face and neck, Micellar Water Make-up remover on face and neck. Both products are rich in hyaluronic acid to ensure skin hydration.

Yes, Face D products can be used on all skin tones, including darker ones, with the exception of the Pure Peel AHA Exfoliating Solution which could cause depigmentation. For this product specifically, we therefore recommend first proceeding with a test on a small, barely visible area of ​​skin.
The CC Colored Cream and the Anti-Dark Circles Eye Contour Cream may not best satisfy the cosmetic needs of very dark skin tones, as they are products with light pigments.

Face D products are not specifically tested on pregnant or breastfeeding women, but are dermatologically tested with rigorous clinical tests, therefore there are no particular contraindications other than proven hypersensitivity to one or more components of the product.
We do not recommend using it on sensitive areas such as the breasts during breastfeeding and pregnancy. For further information we recommend consulting your GP.

When using Hyaluronic Acid for example in cosmetic formulations, it can be done by using molecules that have different molecular weights, i.e. different sizes, each of which has a different specific function.
The larger molecules deposit on the surface, providing hydration and creating a film on the skin that retains water. The small molecules reach the epidermis. The very small ones go down to the dermal-epidermal junction, providing constant hydration and stimulating the synthesis of collagen and elastin. The fourth molecular weight, cross-linked, is made up of molecules linked together to form a cross-linked structure which instantly multiplies the skin's water reserves up to 50 times, counteracting the natural slowdown of cellular metabolism and plumping the skin from the inside.
The Face D products that use 4 different weights of Hyaluronic Acid, and which therefore have a very high hydrating power, are the Pure Plump HA4 Hyaluronic Acid , the Firming Moisturizing Body Cream and the Make-up Removing Micellar Waters .

The Face D products with SPF are the Anti-Pollution Firming Cream SPF 15 and the CC Cream Color Correcting Cream SPF 20 .

The list of vegan products, which therefore do not contain ingredients of animal origin, is accessible at the following link: https://www.faced.com/collections/multi-collections

No Face D products are tested on animals. We are a 100% cruelty free brand.

The wording VEGETARIAN indicates products without ingredients of animal origin obtained from slaughter. However, vegetarian products may include ingredients naturally produced by animals, such as honey, beeswax, milk, lanolin, etc.
Instead, the term VEGAN refers to products that contain neither ingredients of animal origin nor ingredients produced by animals. The list of Face D vegan products can be seen at this link: https://www.faced.com/collections/multi-collections .

Face D products are not specifically tested on pregnant or breastfeeding women, but are dermatologically tested with rigorous clinical tests, therefore there are no particular contraindications other than proven hypersensitivity to one or more components of the product.
We do not recommend using it on sensitive areas such as the breasts during breastfeeding and pregnancy. For further information we recommend consulting your GP.

We currently have no active collaborations, but you can send us mediakits or a presentation to social@faced.com . We will be happy to contact you if opportunities for collaboration open up.

Write an email to info@hcsitaly.com and you will be contacted by the Face D area manager within 3 working days to discuss the possibility of becoming a distributor of our products.

Write an email to info@hcsitaly.com and you will be contacted by the Face D area manager within 3 working days to discuss the possibility of becoming a distributor of our products.