SHIPPING METHODS: COSTS AND TIMES
Face D ships to Italy and European Union countries, excluding the United Kingdom and Switzerland.
Shipping costs
Shipping costs are calculated based on the total order amount and are the same for all served countries:
• For orders under €50.00, shipping costs are €5.90.
• For orders of €50.00 or more, shipping is free.
Face D does not ship to the United Kingdom and Switzerland.
Couriers used
Shipments are entrusted to GLS or Amazon Shipping, depending on the destination area and logistics requirements.
Shipping times
PREPARATION TIMES:
• Orders placed by 2:00 PM on business days are generally prepared and handed over to the courier on the same day.
• Orders placed after 2:00 PM, during the weekend, or on holidays are prepared on the next available business day.
TRANSIT TIMES:
• Italy: 24/72 business hours.
• International: 2 to 6 business days, depending on the destination country.
OVERALL DELIVERY TIMES:
• Italy: generally within 48/72 business hours from shipment.
• International: variable depending on the destination.
Shipping suspension periods
During the month of August and the Christmas period, shipping activities may be suspended for approximately two weeks. The exact dates of service suspension and resumption will be communicated in advance through specific communications published on the website and/or sent to customers.
Please note
During specific promotional periods, sales campaigns, or initiatives characterized by a high volume of orders, preparation and delivery times may experience delays. In such circumstances, HCS S.r.l. undertakes to fulfill orders as quickly as possible and in any case within the time limits provided by current regulations.
Product defects, non-conformity, and damage
The Buyer, or the recipient of the Order, is invited to check the condition of the package and the products at the time of delivery.
In the event of a visibly damaged, opened, or tampered package, it is recommended to refuse delivery or to accept it with a specific reservation, clearly indicating the anomaly on the courier's document.
Any reports regarding missing, damaged, defective, or non-conforming products must be sent within 7 days of delivery to ecommerce@faced.com, attaching photographs and a detailed description of the problem encountered.
Once the appropriate checks have been carried out, HCS S.r.l. will, where applicable, replace the product or issue a refund in accordance with current regulations.
Right of withdrawal
Pursuant to Legislative Decree 206/2005 (Consumer Code), the Buyer has the right to withdraw from the contract within 14 days from the date of receipt of the products, without obligation to provide reasons.
To exercise the right of withdrawal, it is necessary to send a request to ecommerce@faced.com indicating the order number and the products to be returned.
Customer Service will provide the Return Form, which must be completed and placed inside the package together with the returned products.
Return costs are borne by the Buyer.
Products must be returned intact, complete with the original packaging, accessories, and any documentation received, in such condition as to allow for their resale.
Once the integrity of the returned products has been verified, HCS S.r.l. will issue a refund in accordance with the methods and terms provided by current regulations.
Liability
The Buyer declares that they possess the legal capacity necessary to make purchases on the website. HCS S.r.l. cannot be held responsible for orders placed by individuals lacking the capacity required by applicable regulations.